E-Commerce Solicitors

The internet has completely revolutionised the way the business world works, giving smaller firms the opportunity to compete with their larger rivals on an even playing field. But along with this, the web has created a minefield of legal restrictions, which can greatly impact organisations if they fail to play by the rules.

The experienced commercial team at Clough & Willis provides legal support to e-commerce businesses of all sizes and stages of maturity. Whether you are starting a new e-commerce business, expanding your online shopping platform or drawing up legal contracts, we offer practical and commercially focused advice that supports long-term growth and legal compliance.

We work across all areas of e-commerce law, including:

• Copyright protection of websites  
• Defamation  
• Domain name abusive registrations
• Passing off and misdescription
• Social networking employment policies 
• Email liability
• Drafting and reviewing website terms and conditions
• Advising on distance-selling regulations and consumer protection
• Protecting intellectual property rights
• Structuring online trading arrangements and digital contracts
• Data Protection and GDPR compliance

Many e-commerce clients trust us to reduce the risk of disputes and keep their operations in line with current regulations. Whatever your online model, we can provide the advice that your business needs too.

Here is how we can help with e-commerce:

Setting up your e-commerce business

Getting the right legal structure in place from the beginning can prevent unnecessary issues later on. We advise on choosing a business structure that suits your goals, whether that is a  sole trader, a limited company or a partnership.

Our solicitors can assist with shareholder or partnership agreements, domain name registration and brand protection. If you are building a bespoke e-commerce platform or working with developers, we will help you secure appropriate licensing and ownership rights from day one.

As your business grows, we can support franchising, licensing and branching into international markets.

Preparing documents for selling online

Clear and legally compliant documentation is essential for online trading. This includes everything from privacy statements to customer policies - the right wording will set expectations and limit your exposure to disputes.

We prepare and review distance selling and cancellation policies, privacy and cookie policies, and website usage terms. If you offer digital content, we will draft licensing terms or subscription agreements that reflect how your services are delivered. We also advise on development agreements to make sure your rights are protected when working with third-party platform providers.

These documents put you in a strong legal position, and also demonstrate professionalism and transparency to your customers and suppliers.

Terms and conditions

Your terms and conditions form the legal backbone of your e-commerce operation. They establish the contract between you and your customers, and can limit liability, offer clarity on refund rules and prevent future misunderstandings.

We will draft website terms that clearly define the basis of sale, including payment, delivery and returns. If you sell digital content or subscription-based services, we tailor clauses to reflect usage rights and restrictions. Our commercial team also reviews and updates existing terms to reflect changes in the law or your business model, so you always stay compliant and protected.

Data protection and GDPR compliance

Customer data is a valuable commodity for any business. However, it must be handled with care. Staying compliant with GDPR in Europe and the Data Protection Act 2018 in the UK is non-negotiable.

We provide practical advice on lawful data processing, third-party data-sharing arrangements and your legal obligations around email marketing. We will make sure everything stays legally compliant. We also work with businesses to strengthen cybersecurity policies, prepare for potential data breaches and respond to subject access or deletion requests.

Expanding your reach

Selling online creates opportunities to move into new markets with relatively low overheads - but operating across borders introduces new legal considerations.

We advise e-commerce clients on international trademarks, cross-border contracts and complying with overseas consumer and e-commerce regulations, including EU rules post-Brexit. If you work with international suppliers, export goods or provide services online to customers abroad, we can help you understand and meet your legal obligations in those jurisdictions.

Who we help

At Clough & Willis, our range of services has been designed to suit a diverse client base. Our clients include:

• Retailers that exclusively trade online or are expanding into e-commerce.
• Businesses developing online marketplaces or selling through platforms.
• Technology and software firms offering services through subscription models.
• Content creators and media companies needing IP protection for digital content.
• Regulated professionals delivering services remotely via digital platforms.
• Start-ups launching e-commerce platforms and mobile applications.

Our e-commerce solicitors support online businesses of all sizes, across many sectors. If you are looking to tighten up your online operations, our expert team is here to help you.

Why choose Clough & Willis?

When you contact Clough & Willis for advice on e-commerce law, we begin by understanding how your business operates online, what you sell and the legal risks you may face. We look at the documents you already have in place, and assess where adjustments may be needed to help you comply with current regulations and protect your position.

From this foundation, we provide pragmatic guidance on the legal requirements that apply to your business. Whether you are facing a specific challenge or simply want to improve your current documentation, we aim to give you a full picture of your legal rights and obligations so that you can trade confidently.

If a dispute arises, we can work to resolve it with minimal disruption. We will take the lead on negotiating with the other parties, responding to consumer regulators on your behalf or issuing formal proceedings where necessary.

We take time to understand what success looks like for your business and offer advice that supports those objectives. You can count on us to protect your rights and support your online operations with clear and dependable legal guidance.