Landlord and Tenant Housing Disrepair Claims

The number of people who own, and rent out a property, has considerably increased over the last 15 to 20 years as people invested in property and, when unable to sell, decided to rent them out, often becoming landlords for the very first time.

The law concerning residential tenancies is very complex and strictly regulated.  It is important that landlords know their obligations in terms of the taking and holding of a deposit, the need to obtain gas safety certificates and their repairing obligations.

Many first-time landlords will seek advice from a letting agent.  They may be instructed to manage the property on their behalf.  However, it is important that you as the owner understand it is you, not the managing agent, who is liable.  It is you who will be held accountable for any failure to meet your obligations..

Tenants are generally better informed than they were.  They often know more about their rights and your obligations as landlord.  Failure to maintain your rental property or respond to your tenants' requests for repairs promptly may lead to you facing a housing disrepair claim.

Sometimes this will be brought by the tenant during the course of the tenancy.  However, it is certainly not uncommon to find such a claim being brought towards the end of a contract, or where you are seeking a Possession Order to reclaim the property based on rent arrears.

A housing disrepair claim may render you liable for:

  • The cost of carrying out repairs
  • Damages to the tenant for ill health,
  • Damages to the resident's own personal property

Do not ignore a solicitor's letter or a claim form from the court.  The likelihood of a costly dispute or court proceedings can potentially be avoided by speaking to me first.  In any event, you should not ignore any requests from the tenant to carry out works in the first place. 

It is always far better to try and address any issue early on rather than allow it to escalate.  

If the renter does commence proceedings against you then there is a risk that legal costs will become disporpotionate to the original disputed repair.  You may be liable for not only your own legal costs but those of your tenant if their complaint is upheld.  If a tenant is making a complaint about repairs or, indeed, any aspect of their tenancy, then you should seek advice from someone experienced in these matters.

Contact Us

Call us today on 0800 083 0815 or fill in an online contact form at the side of this page.

What Our Clients Say

Many thanks to Shefali for her hard work in making our move go well. Thank you.

Mr & Mrs Scott

Made what could have been a difficult matter, easy, fast and in a very friendly manner.

Mr Gillett

An excellent service highly recommended. Can't thank Miss Talukdar enough for her help and personal attention to our move.

Mr Webster

Thank you for dealing with our house sale in such a courteous and speedy manner.

Mr & Mrs Beetson

Very professional. Kept us up to date at all times. Miss Talukdar was extremely helpful and kept us updated when there were any problems.

Mr & Mrs Fitton

I received excellent service throughout the process, including being offered invaluable advice. I would recommend Clough & Willis to others.

Ms Lone

The efficiency of your service had much to do with the successful sale of our property. Your extensive knowledge meant the quick resolution of one potential stumbling point. We were very happy.

Ms Georghiou

Legal difficulties were overcome to enable us to complete both our sale and purchase. Without Clough & Willis advice and assured professionalism we would have floundered.

Client Satisfaction Comment

Shefali was first class I can't speak highly enough of her.

Mr Smith

Dominique has been fantastic throughout, extremely professional, helpful and thorough. Thank you so much.

Ms Procter

Very impressed with the prompt, professional and friendly service I received from beginning to end. Offered great value for money and took some of the stress away from buying a house. Clough & Willis will be my first choice in future and highly recommend to friends and family.

Mr Smith

Dominique was very professional when handling the purchase of my house and kept me up to date with information at every opportunity. The purchase and completion all went smoothly and I believe this was down to the professionalism and support from Clough & Willis.

Ms Budziosz

I found Dominique to be professional, diligent and a no jargon approach.

Mr Price

I was very pleased with the service Dominique provided. She was always fully up to date on my case whenever I called.

Ms Jones

Dominique was absolutely brilliant, kept me well informed and had me moved in very quickly. The whole process was very smooth and fast.

Ms Todd

Looked after our interests at all times and offered relevant advice and explanations.

Mr Brotherton

I was extremely pleased with the service provided to me throughout. Everyone I spoke to at the practice was very kind and professional. I felt that Dominique made every effort to help get my mortgage completed as quickly as possible.

Ms Krupa

“Dominique was great, sorted out all the problems and made buying our first home together a little less hectic!”

Mr Talbot & Miss Farnworth

Thank you so much for completing the legal work on the sale of my home. Your team and yourself are very helpful and professional. I can now get on with my life. I will recommend Clough & Willis to my friends and family.

Mr Price

We found Lorraine to be very understanding and dealt with us very professionally going the extra miles whilst we were out of the UK.

Ms Park-Wesley

Very happy with Lorraine and her team. They kept us informed at all times and advised us appropriately. We felt really valued as clients and would be happy to recommend Clough & Willis to family and friends.

Mr & Mrs Lloyd

Everyone I dealt with was polite and efficient. Emails and phone calls were replied to quickly. Made a good impression on me I would certainly recommend Lorraine to other would be sellers.

Ms Rhodes

I have been thoroughly impressed with Lorraine’s attention to details, which has ensured my interests have been looked after and protected. Lorraine is a professional, efficient and friendly partner at Clough & Willis and a true credit to the firm.

Mr Willis

Lorraine Stratton-Webb dealt with me in a professional manner, she kept me informed and made the move more easy than I had envisaged.

Ms Crowshaw

I have complete faith in your company and all of the staff. I have been confidently aware that you do the job in hand and keep me updated along the way. I have never had to chase up anything at all from any members of your team - you just do it regardless! Very refreshing. Thank you.

Ms Hawly

We found Clough & Willis experienced as to put us at ease during our house sale and purchase which is stressful most of the time, so it’s good to have a firm like Clough & Willis to support you through it from start to finish.

Mr & Mrs Tate

Lorraine Stratton-Webb – “Strength in the face of adversity” - 4 days after I thought I would lose the house of my dreams she completed the purchase. Thank You.

Ms Dix

Thanks for a very professional approach during my house purchase. Buying for my first house I had complete faith in Lorraine Stratton-Webb leaving no stone unturned during property searches.

Mr Jones

I would have no hesitation in using Clough & Willis; the team offered a very fast and efficient service and I am delighted with the service received. Thank you very much to Lorraine and her team for another fast and trouble free turn around.

Ms Whitter

Read all testimonials