Covid 19: Our website and phone lines are operating as normal and our teams are on hand to deal with all enquiries. Meetings can be conducted via phone & video conferencing.

General FAQ's

If there is a question that is not answered here then please feel free to get in touch by using the form on this page or by using the further contact details below:

0800 083 0815

Why do I have to provide identification?

Law Society Practice Rules and Money Laundering Legislation requires that all solicitors see appropriate client identification in all cases. If Clough & Willis has not acted for you before you will need to provide;

  • Your passport or modern driving licence with a photograph and...
  • A domestic utility account or bank statement showing your current address, no more than three month old.

Do you do "no win - no fee"?

Clough & Willis offers a no win no fee option for personal injury matters and for employment claims (i.e. for employees), dependant on the circumstances of the case.

How quickly will I have an appointment?

The firm is very responsive to client needs and you will be seen as soon as is convenient to you, subject to the availability of the necessary solicitor or fee earner.

How much will it cost?

Charges are dependant on the nature and complexity of your case. At your first meeting the solicitor will explain how charges are calculated.

Will I be able to speak to my solicitor in person and over the telephone?

You will be able to speak to the solicitor handling your case in person, over the phone or by email. There will be occasions where they may be unavailable but each department has a support team in place that will either be able to help you, or to take a message.

How can I pay my legal fees?

Depending on the nature of your case you will either be invoiced periodically, or when the matter is concluded. Payment can be made by credit debit card, cheque, cash or standing order.

For money laundering reasons we will not accept more than £300 in cash.

Do you do home/office visits?

Clough & Willis can arrange home / office visits if it is difficult for you to travel to the office. Please contact us for more information.